What's Killing Americans and Making Them Sick: MEDICAL ERRORS

First in a series of articles only at Popular Rationalism - focused on solutions.

Apr 18, 2024

Medical errors are the third leading cause of death in the US.

They persist as a dire public health issue, significantly contributing to morbidity and mortality across the United States. These errors, which encompass actions taken and those neglected, stem from factors ranging from bureaucracy to improper incentive structures. They also include systemic flaws within healthcare institutions rather than individual negligence, although individual accountability is a core factor. These factors magnify their impact on patient safety and compound the emotional and professional toll on healthcare providers.

Despite widespread and long-standing recognition of their severity, universal challenges remain: defining and quantifying medical errors remain elusive due to inconsistent terminology and overlapping definitions and no clear path toward reducing their prevalence and impact on human pain and suffering.

The Nature and Impact of Medical Errors

Types of Medical Errors

Medical errors can be broadly categorized into two major types, each with distinct characteristics and implications for patient care:

1. Errors of Omission: These occur when necessary actions are not taken. In the healthcare setting, this might include failing to administer a medication at the prescribed time or neglecting to include a necessary test in a patient’s treatment plan. Examples range from failing to check for interactions between pharmaceuticals, which lead to synergistic adverse events, to failing to secure a patient in a wheelchair, which can lead to falls or other preventable injuries.

2. Errors of Commission: These errors happen due to the wrong action taken. They are often more immediately apparent and can have dire consequences. Common examples include administering a drug despite a known allergy, surgical mistakes like operating on the wrong body part or mislabeling laboratory specimens, which leads to inappropriate treatment based on incorrect patient data.

Statistics and Scope

The prevalence and impact of medical errors are staggering, marking them as a leading cause of death in the United States. Various studies estimate that:

Medical errors cause between 250,000 to 440,000 deaths annually, making them the third leading cause of death in the nation.
Billions of dollars are spent each year addressing the repercussions of these errors, ranging from additional medical treatments to increased insurance premiums.

The broad scope of these statistics highlights the critical need for systemic changes to improve patient safety and reduce medical errors across healthcare settings.

Economic Impact

The cost of medical errors and iatrogenic illnesses can be substantial, reflecting not only the direct healthcare expenses but also indirect costs related to lost productivity, disability, and additional care required to address complications. Here are some estimates:

Cost of Medical Errors

Direct Medical Costs: A study by the Society of Actuaries estimated that medical errors cost the U.S. healthcare system approximately $19.5 billion in 2008. This figure primarily covers the direct medical costs, such as additional treatments and prolonged hospital stays.
Total Costs Including Indirect Expenses: When including indirect costs like lost income and productivity, additional disability, and increased insurance premiums, the total cost of medical errors can be much higher. Some estimates put the annual cost of measurable medical errors that harm patients at about $17.1 billion in 2008. Other broader analyses suggest that the figure could reach up to $1 trillion annually when factoring in the full range of direct and indirect costs.

Cost of Iatrogenic Illness

In addition to medical errors, society also fronts the cost of illnesses caused by medicine.

Direct Healthcare Costs: The costs associated with iatrogenic illness (illness caused directly by medical treatment or diagnostic procedures) are less frequently calculated separately but are often included in the broader analysis of medical errors. For instance, adverse drug reactions, a common type of iatrogenic illness, have been estimated to cost about $136 billion annually in the U.S., which is higher than the total cost of cardiovascular or diabetic care in the country.
Broader Economic Impact: Iatrogenic illnesses can lead to significant increases in healthcare usage, including additional diagnostic tests, increased medication use, and prolonged hospital stays. These conditions can also lead to permanent disability, requiring long-term care and support, further increasing their economic impact.

These costs highlight the significant financial burden that medical errors and iatrogenic illnesses impose on the healthcare system, underscoring the critical need for effective prevention strategies and improvements in patient safety practices.

The financial implications of medical errors are profound, affecting more than just the healthcare institutions involved:

The direct costs include prolonged hospital stays, additional surgeries, and increased medication needs.
Indirect costs might involve lost productivity, long-term disability, and increased insurance costs, affecting the economy.

Understanding the types and consequences of medical errors is fundamental in addressing their roots and formulating effective preventive measures.

Psychological and Systemic Implications

Psychological Impact on Healthcare Professionals

Medical errors extend beyond their immediate physical effects on patients, deeply impacting the mental health of healthcare providers. Clinicians often experience profound psychological effects, including:

Guilt and Inadequacy: Many healthcare professionals who commit errors may feel overwhelming guilt and a sense of inadequacy, questioning their competence and decision-making abilities.
Depression and Anxiety: The emotional burden of causing unintended harm can lead to long-term depression and anxiety.
Fear of Repercussion: Concerns over legal action, loss of reputation, and potential job loss discourage reporting and openly discussing medical errors, further entrenching the issue.

These psychological barriers affect the individuals involved and influence the broader organizational culture, perpetuating a cycle of silence and fear that hinders error reporting and resolution. Mindfulness programs appear to help reduce errors. Performance-based incentive pay is another solution (see below).

Systemic Issues and Challenges

The prevalence of medical errors is often a symptom of deeper systemic issues within healthcare settings, including:

1. Complexity of Healthcare Systems: Medical care involves complex procedures and decision-making prone to error under stress or system inefficiencies. Error-reducing cross-checks and algorithmic failsafes should be part of every medical procedure, no matter how routine.

2. Communication Failures: Many errors result from poor communication among healthcare team members or between providers and patients. Miscommunication during shifts or handovers is a frequent issue. These results from similar-sounding drug names and long hours. A mandatory pre-shift case review procedure should be in place, with action items separated from the situation reports.

3. Inadequate Systems and Protocols: Healthcare facilities often lack robust systems to prevent common errors. This may include inadequate safety protocols, poor electronic health record management, or insufficient staff training. A general, objective review of sources of errors and weakest link systems analysis should be conducted every three years.

4. Workplace Culture: A culture that punishes rather than learns from mistakes fosters fear among staff to report errors. Without an open environment encouraging error reporting toward course corrections, tracking and mitigating systematic risks is challenging.

Perhaps the best, most entrenched, and most pervasive example is polypharmacy in the elderly. Polypharmacy is the concurrent use of multiple medications.

Elderly patients are not given sufficient support by physicians and pharmacists to (a) stop taking medications for which new alternatives have been prescribed, (b) dispose of or return unused medications, leading to accidental use/ingestion, and (c.) avoid drug interactions.

Elderly patients are particularly vulnerable to these risks due to age-related changes in drug metabolism and excretion, as well as the increased likelihood of cognitive impairment that can complicate self-management of medication. Polypharmacy is associated with a higher incidence of falls, hospitalizations, and even mortality. It demands careful management, including regular review of all prescriptions and over-the-counter medications by healthcare providers. The goal is to minimize the number of medications through careful consideration of the benefits and risks, potentially deprescribing where safe and feasible to optimize health outcomes and enhance the quality of life for elderly individuals.

Definitional and Measurement Challenges

Lack of Standardized Definitions

One of the primary obstacles in tackling medical errors is the absence of universally accepted definitions. This ambiguity complicates efforts to measure and analyze these incidents effectively:

What Constitutes a Medical Error? There is no consensus on a precise definition, leading to discrepancies in what is reported and measured across different institutions and studies. A large part of this problem is the unwillingness of physicians to acknowledge iatrogenic illness as a result of their practice.
Overlapping Definitions: Terms like "adverse events," "medical mishaps," and "treatment complications" often overlap, which can confuse data collection and hinder effective analysis.

This lack of clarity affects statistical accuracy and hinders the development of prevention strategies, as healthcare providers may not consistently recognize or report events that are categorized differently.

Types of Events and Errors

To better understand the spectrum of issues, it is essential to delineate the types of events commonly involved in medical error discussions:

Adverse Events: These incidents result in harm to a patient due to medical care rather than the patient's underlying condition. They include errors, complications, and other negative outcomes.
Never Events: These are egregious errors, such as surgery on the wrong patient or body part, that are clearly identifiable and largely preventable.
Sentinel Events are unexpected occurrences involving death or serious physical or psychological injury. They signal the need for immediate investigation and response.
Latent errors lie dormant within systems until they are triggered by specific conditions. They often reveal significant systemic flaws that require comprehensive solutions.

Measuring Medical Errors

Accurate measurement is crucial for understanding the true scale of medical errors and for tracking progress in reducing them:

Acknowledging Iatrogenic Illness: Iatrogenic illness, or harm caused directly by medical treatment or diagnostic procedures, poses significant challenges within the healthcare system. Despite its prevalence, there is often a reluctance to fully recognize and address these conditions due to the implications for healthcare provider liability and the potential damage to the reputations of institutions. This hesitance can hinder the systematic tracking and analysis of iatrogenic conditions, which is crucial for developing effective prevention strategies. Moreover, the complex nature of many medical treatments can make it difficult to pinpoint when an illness is truly iatrogenic. This ambiguity necessarily leads to underreporting and, consequently, underestimation of the scope and impact of these illnesses.

For healthcare systems committed to improving patient safety, openly acknowledging and learning from iatrogenic illnesses is essential. This requires creating a culture where healthcare professionals feel supported and safe reporting all complications beyond those clearly unrelated to medical error or negligence.

Unbiased Data Collection Methods: Varying methods, from self-reports to automated electronic health record analyses, provide differing scopes of information and levels of detail. These must be kept unbiased.
Unbiased Reporting Systems: The effectiveness of reporting systems greatly influences the quality of data on medical errors. Many current systems are voluntary, which may result in underreporting due to fear of reprisal or legal consequences. Nevertheless, these, too, must be kept unbiased.
Standardization Efforts: Initiatives to standardize definitions and reporting criteria across healthcare systems are essential for generating reliable data and facilitating international comparisons and benchmarking. In this standardization, methods of biasing the data, including institutionalized diagnostic substitution or reducing rates of unnecessary diagnostic subdivisions, will obfuscate signals of risk and must be avoided.

Challenges in Data Synthesis and Evaluation

The ultimate goal of collecting data on medical errors is to analyze and use that information to prevent future errors. However, challenges in data synthesis include:

Variability in Reporting Standards: Different institutions may use different thresholds for reporting, which affects the consistency of data.
In the Interpretation of Data: Analyzing the data to derive meaningful insights requires sophisticated statistical methods and understanding clinical contexts, including the importance of acknowledging iatrogenic illness.

Addressing these definitional and measurement challenges is critical for advancing patient safety initiatives. By establishing clear definitions and robust reporting mechanisms, healthcare systems can more effectively monitor, understand, and reduce medical errors.

Cultural Shifts Are Needed

To effectively reduce medical errors, significant cultural shifts are necessary:

From Penalty to Incentive: Performance-based incentive pay is a promising approach to improving patient safety by aligning financial rewards with the reduction of medical errors. Under this model, healthcare providers, including hospitals and individual practitioners, receive compensation for the volume of services they provide, but more importantly, scaled to the accuracy with which the care is delivered. Incentive reward pay for achieving and maintaining specific safety benchmarks, such as lower rates of medical errors, could reinforce this central cultural focus. This system encourages a proactive focus on preventing errors by making it financially advantageous to maintain high safety standards.
The concept extends to all staff members, promoting a team-oriented approach to patient care where everyone—from surgeons to support staff—is motivated to minimize mistakes. The potential benefits are twofold: it enhances patient outcomes by reducing preventable harm and fosters a collaborative workplace culture that prioritizes safety. As a result, performance-based incentive pay could significantly improve healthcare quality and efficiency, creating a safer environment for patients and healthcare workers.
From Blame to Learning: Shifting from a blame-oriented culture to one focused on learning and prevention can help address the root causes of errors without the fear of punitive measures.
Transparency and Openness: Encouraging a culture of transparency where errors are openly discussed and used as learning tools to prevent future occurrences.
Support Systems: Implementing support systems for healthcare workers involved in errors can help mitigate the psychological impact and assist in their recovery and professional growth.

These systemic and cultural aspects of healthcare contribute significantly to both the occurrence and concealment of medical errors. Addressing them requires change at the individual and team levels and broad organizational and policy reforms to foster safer healthcare environments.

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